GIFT CARD FAQ
PURCHASING GIFT CARD
Gift Cards are purchased just like any other item in our store. You can pay for them using the store’s standard payment method(s). Once purchased the value of the Gift Card will be added to your own personal Gift Card Balance. If you have funds in your Gift Certificate Balance, you will notice that the amount now shows in the My Account page, and also provides a link to a page where you can send the Gift Card to someone via email.
HOW TO SEND GIFT CARD
You may send a Gift Card from the My Account page. When you send a Gift Card you need to specify the following: The name of the person to whom you are sending the Gift Card; The email address of the person to whom you are sending the Gift Card; The amount you want to send (Note: you do not have to send the full amount that is in your Gift Card Balance); An optional short message which will appear in the email; Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
BUYING WITH GIFT CARD
If you have funds in your Gift Card Balance, you can use those funds to purchase other items in our store. At the checkout stage an extra box will appear showing your Balance. Enter the amount to apply from the funds in your Gift Card Balance. Please note: you will still have to select another payment method if there is not enough in your Gift Card Balance to cover the cost of your purchase. If you have more funds in your Gift Card Balance than the total cost of your purchase, the remaining balance will be left in your Gift Card Balance for future use.
REDEEMING GIFT CARD
If you receive a Gift Card by email, it will contain details of who sent you the Gift Card, along with a short message from them. The email will also contain the Gift Card Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Card in one of two ways:
1. By clicking on the link contained within the email for this express purpose. This will take you to the store’s Redeem Gift Card page. You will then be requested to create an account before the Gift Card is validated and placed in your Gift Card Balance. You can then use the amount to purchase any item from our store.
2. During the checkout process on the same page that you select a payment method, there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Card Balance. You can then use the amount to purchase any item from our store.
WHEN PROBLEMS OCCUR
For any questions regarding the Gift Card System, please contact Four Paws Place via email at info@fourpawsplace.com. Please make sure you give as much information as possible regarding the issue so that we can fully address the problem.